General
- What are Universal Rocks products made from?
- How are they colored?
- Will Universal Rocks products stand up to my hot summers/cold winters?
- How much do these faux rocks weigh?
- If these rocks are so light won’t they blow away?
- Won’t they break easily for being so light?
- How will my product(s) be shipped?
- Do you ship outside of the US?
- How long will it take to get my order once it is placed?
- I haven’t received payment confirmation!
- I haven’t received tracking information!
- I want to change/cancel my order, what do I do?
- Do these products have a Warranty?
- Damages and Returns
Pool
- Does Chlorine or Salt affect the finish of the waterfall?
- How do I secure the waterfall to my pool deck?
- Can I jump off of the waterfall?
- What plumbing is included in the waterfall?
- What pump do I use?
- Will these waterfalls work with my pool cover during winter?
Installation Instructions
Aquarium / Reptile
- Is it safe for fish?
- How do I clean my background/rocks?
- Can I use bleach?
- Will Algae grow on Universal Rocks products?
- What do “AQUA” and “REPT” mean?
- Can I install this into an existing tank?
- I would like a background but you don’t have my tank size. Can you do custom sizes?
- How do I install my background once I receive it?
- Can I modify the background/rocks when I get them?
- Are magnets still available in Universal Rocks backgrounds?
- How are the backgrounds shipped?
Garden Products
- What product should I match with the pond/waterfall I have chosen?
- Why do some ponds have suitable ponds?
- Are these safe for fish?
- Can I use water plants in my pond?
- Do all of these ponds require digging into the ground?
- What size pump should I buy?
- What size tubing/hose do I need?
- Do I need to use a filter in my pond?
- Do I have to run the pump 24/7?
- Should I drain my pond in the winter?
- I have green algae, is that normal?